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Certificate IV in Businesswith a focus on Human Resources
Certificate IV in BusinessHR responsibilities often develop quietly — supporting recruitment, helping with onboarding, dealing with employee concerns, and keeping communication flowing. Yet the people doing this work are rarely given the formal recognition their capability deserves. This qualification strengthens your HR foundations so you can support people processes with confidence and step into administration, coordination or entry-level HR roles with credibility.
100% Online Delivery
9–16 Month Completion
Build practical HR support and coordination skills
Strengthen communication, performance development and relationship skills
Flexible Payment Options: VISA, MasterCard, time payments.
Affordable weekly or fortnightly payment plans available.
NSW Smart & Skilled funding approved (subject to eligibility and funding availability). See our Funding Information page for full details.
Develop Practical HR and People-Support CapabilityHR work requires calm judgment, organisation and the ability to support employees through both routine and difficult situations. Yet many people step into HR support tasks without training, relying on trial-and-error rather than structured guidance. This can feel uncertain, especially when dealing with performance, onboarding, relationships or workplace concerns.
This BSB40120 Certificate IV in Business gives you the confidence and structure to support core HR functions. You’ll build skills in recruitment, onboarding, performance processes, employee relations, and day-to-day communication — along with the business capabilities needed to work effectively in an HR team.
If you want to move toward an HR career, strengthen your existing support role or gain recognition for the work you already do, this qualification provides a practical and flexible pathway forward.
What You'll Develop
- Coordination skills for recruitment and onboarding
- Understanding of HR processes, record-keeping and compliance
- Capability to support performance development activities
- Practical employee-relations awareness
- Strong personal work-management habits
- Tools to lead your own development and learning
- Critical thinking skills for workplace decisions
- Relationship-building and stakeholder support
- Clear, professional communication in HR contexts
- WHS implementation aligned with HR responsibilities
- Digital collaboration and information management
- Confident writing of HR documents, reports and communication pieces
Quick Facts
Duration
9–16 months (self-paced, fast-track available)Study Mode
100% online – self-paced and flexible, with people to help when you need itUnits
12 units of competencyAssessment
Workplace projects — no examsSupport
Unlimited trainer support by phone and emailCredit Transfer and RPL PathwaysIf you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Most experienced workers save 3 to 6 months of study time through RPL. Your practical experience has real value and we help you prove it.
Comprehensive Curriculum
Each module typically takes around 4 weeks to complete but can be completed faster if your personal time allows.Module 1
BSBHRM415Hiring processes can feel rushed and inconsistent; learn how to support recruitment workflows, organise interviews and deliver smooth onboarding experiences.
Recruitment
Onboarding
HR Coordination
Module 2
BSBHRM417HR teams rely on accurate, reliable support; develop skills to assist with employee records, policies, and day-to-day HR administration.
HR Support
Compliance
Module 3
BSBHRM411Performance conversations affect team culture; build the capability to support managers with reviews, documentation and ongoing development processes.
Performance
Development
Module 4
BSBHRM412Employee issues can be sensitive; learn how to maintain records, support fair processes and understand the basics of workplace relations.
Employee Relations
Compliance
Module 5
BSBPEF402HR work can be unpredictable; strengthen your ability to manage competing tasks, deadlines and confidential responsibilities.
Workload Management
Organisation
Module 6
BSBPEF403Career growth in HR requires self-awareness; learn to reflect, identify skill gaps and lead your own professional development
Self-Development
Reflection
Module 7
BSBCRT411HR decisions have real impact; this module helps you analyse issues objectively and support fair, informed decision-making.
Critical Thinking
Decisions
Module 8
BSBTWK401Trust is central to HR; build skills to maintain professional relationships with employees, managers and stakeholders.
Stakeholder Engagement
Relationships
Module 9
BSBXCM401HR requires clear, respectful communication; learn to navigate difficult conversations, resolve misunderstandings and deliver messages confidently.
Communication
Interpersonal Skills
Module 10
BSBWHS411WHS responsibilities often overlap with HR; gain confidence applying safety procedures and supporting compliance.
WHS
Safety
Module 11
BSBTEC404HR information systems and online tools are essential; develop skills to collaborate digitally and manage secure HR documentation.
Digital Tools
Collaboration
Module 12
BSBWRT411HR professionals prepare sensitive and detailed documents; learn to produce clear, professional reports, policies and communications.
Writing
Documentation
Entry Requirements
To make sure this course is the right fit and that you’re set up for success, you’ll need to meet the following entry requirements.Age:- 21 Years or over- If under 21 (must be over 18), have a Certificate III + 2 years relevant work experience, OR have proof of high level of skills that may lead to an interview for possible enrolmentAcademic Suitability: have completed one of the following:- Year 12/Senior Certificate- Certificate III + 2 years relevant work experience- Pass a GTI Language, Literacy and Numeracy testDigital Literacy and Access Requirements:- Digital literacy sufficient to complete online study- Access to a computer and reliable internet connectionLanguage Requirements- See 'English Language Entry Requirements' for more information
Notes:• Applicants who do not meet the above criteria may request a meeting with the Training Manager/CEO. Enrolment may be accepted at their discretion.• These requirements do not apply to Traineeships but are strongly recommended.
Honest WarningPeople without the recommended experience often struggle and may not complete the course. This is simply due to the level of responsibility required in the assessments. If you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Career PathwaysHR is a growing field across every industry, with strong demand for people who can support recruitment, onboarding, performance processes and employee relations. HR support and assistant roles typically fall between $55K–$85K, depending on experience and industry.
HR Assistant
HR Administrator
HR Support Officer
Recruitment Assistant
Onboarding Coordinator
Performance Support Assistant
Employee Relations Support Officer
Business Support Officer (HR Focus)
Graduate Success Stories
“The support team was overwhelmingly helpful! The training program made me realise that what I was doing on a daily basis was appreciated in respect to improvement. The workshops and one on one discussions were very helpful in developing my skills. I would recommend this 110%. Trainers couldn’t help more than they had!”
Greater workplace appreciation
Kerrie Murphy
“I would recommend the training to others. My skills and experience were recognized towards my qualification. Expectations were clearly outlined to me at the start of the course. The content was relevant and up to date.”
Skills formally recognised
Susan Jarvis