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Certificate IV in Business (Administration)
Certificate IV in Business (Administration)In administration, you’re often the first person others go to when something needs organising, fixing, or moving forward. You carry the details that keep everything running, but that level of responsibility is not always reflected in your title or pay. This qualification helps you turn that quiet reliability into recognised capability — building the structure, confidence and skills to step into higher-level administration and coordination roles.
100% Online Delivery
9–16 Month Completion
Build advanced administration and coordination capability
Strengthen communication, systems and resource-management skills
Flexible Payment Options: VISA, MasterCard, time payments
Affordable weekly or fortnightly payment plans available.
NSW Smart & Skilled funding approved (subject to eligibility and funding availability). See our Funding Information page for full details.
Build Professional Business Administration CapabilityYou’re already the person who keeps things organised — scheduling meetings, following things up, keeping information accurate, and making sure others have what they need. Yet it’s common to feel overlooked, or to see less experienced people step into roles you know you could do.
The BSB40120 Certificate IV in Business (Administration) helps you formalise those skills and move from “support” to recognised professional. You’ll develop stronger confidence with information systems, meetings, WHS, HR support, and resource management — the core areas that make offices run smoothly.
Assessments are based on real administration tasks, so you won’t be asked to learn theory that never gets used. Instead, you’ll build on what you already do at work and gain a nationally recognised qualification that supports promotion, pay rises and longer-term career security.
What You'll Develop
- Personal work-priority and workload management
- Practical critical thinking for everyday admin decisions
- Relationship-building and stakeholder management skills
- Clear, confident written and verbal communication
- WHS implementation skills for office environments
- Professional meeting planning and coordination
- Information-system and records-management capability
- Resource and procurement coordination skills
- Digital collaboration and secure online communication
- Complex business document and report-writing skills
- HR and employee-records administration support
- A mindset of continuous improvement in administration
Quick Facts
Duration
9–16 months (self-paced, fast-track available)Study Mode
100% online – self-paced and flexible, with people to help when you need itUnits
12 units of competencyAssessment
Workplace projects — no examsSupport
Unlimited trainer support by phone and emailCredit Transfer and RPL PathwaysIf you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Most experienced workers save 3 to 6 months of study time through RPL. Your practical experience has real value and we help you prove it.
Comprehensive Curriculum
Each module typically takes around 4 weeks to complete but can be completed faster if your personal time allows.Module 1
BSBPEF402When everyone wants something “now”, it’s easy to feel stretched; this module helps you prioritise tasks, manage deadlines and improve your personal systems so work feels more controlled.
Efficiency
Task Management
Productivity
Module 2
BSBCRT411Administrative staff often see problems before anyone else; learn how to analyse issues calmly, weigh options and make sound, evidence-based decisions instead of reacting under pressure.
Problem Solving
Decision Making
Module 3
BSBTWK401Working with different personalities can be draining; this module builds the skills to manage expectations professionally, resolve minor tensions and maintain strong, respectful working relationships.
Stakeholder Management
Collaboration
Module 4
BSBXCM401Misunderstandings cost time; develop practical communication strategies for emails, phone calls, meetings and day-to-day conversations so messages are clear the first time.
Communication
Professional Writing
Module 5
BSBPEF401Administration roles can be busy and reactive; learn how to protect your wellbeing, manage stress and maintain performance without burning out.
Wellbeing
Resilience
Module 6
BSBWHS411Safety responsibilities often land on admin desks; this module helps you apply WHS procedures and monitor compliance confidently in an office setting.
WHS
Safety
Risk Management
Module 7
BSBOPS405Poorly organised meetings waste everyone’s time; gain the skills to coordinate agendas, logistics, documentation and follow-up so meetings actually achieve outcomes.
Meeting Management
Coordination
Module 8
BSBINS402Information is easily lost when systems are unclear; learn to manage records, maintain data integrity and support efficient information flow across the organisation.
Information Systems
Records Management
Module 9
BSBOPS401From stationery to equipment and budgets, resources must be managed carefully; this module builds your ability to plan, allocate and monitor what the office needs to run smoothly.
Resources
Procurement
Planning
Module 10
BSBTEC404Modern admin work relies on digital tools; gain confidence using online platforms to share information, collaborate with teams and maintain secure communication.
Digital Tools
Online Collaboration
Module 11
BSBWRT411Professional documents speak for you when you’re not in the room; learn to produce clear, well-structured reports, procedures and business documents that reflect well on your role.
Business Writing
Documentation
Module 12
BSBHRM417HR tasks often sit with administration; this module helps you support recruitment, onboarding and employee records in an organised, compliant way.
HR Support
Employee Records
Entry Requirements
To make sure this course is the right fit and that you’re set up for success, you’ll need to meet the following entry requirements.Age:- 21 Years or over- If under 21 (must be over 18), have a Certificate III + 2 years relevant work experience, OR have proof of high level of skills that may lead to an interview for possible enrolmentAcademic Suitability: have completed one of the following:- Year 12/Senior Certificate- Certificate III + 2 years relevant work experience- Pass a GTI Language, Literacy and Numeracy testDigital Literacy and Access Requirements:- Digital literacy sufficient to complete online study- Access to a computer and reliable internet connectionLanguage Requirements- See 'English Language Entry Requirements' for more information
Notes:• Applicants who do not meet the above criteria may request a meeting with the Training Manager/CEO. Enrolment may be accepted at their discretion.• These requirements do not apply to Traineeships but are strongly recommended.
Honest WarningPeople without the recommended experience often struggle and may not complete the course. This is simply due to the level of responsibility required in the assessments. If you have any past studies or experience, you may be eligible to receive credit where possible. This means you don’t need to relearn what you already know and can significantly reduce your study time by up to 60%.
Career PathwaysAdministration roles sit at the centre of business operations. This qualification helps you move from basic support work into more senior coordination and office-management positions. Typical administration and coordination roles sit around $58K–$95K, depending on role, experience and industry.
Administrative Coordinator
Office Coordinator
Executive Assistant
Office Manager
Administration Manager
Operations Coordinator
Business Support Manager
Administration Team Leader
Graduate Success Stories
“The course was very relevant to my work as a receptionist. My trainer was very helpful and patient with me.”
Improved job confidence
Elizabeth Tregaskes
“I feel a lot more equipped in the areas of recruitment selection and induction processes and working with others. The training has given me many work skills. The internet login was a pleasure to work with, easy to follow and allows students to follow their updates effectively. I would recommend this course to anyone who is interested in excelling their career portfolio”
Enhanced career readiness
Geoffrey Celliers